Frequently Asked Questions
All orders are dispatched within 1-3 business days.
US 7-16 business days.
EU 5-14 business days.
Rest of world: 7-20 business days.
Yes! Under applicable legal terms, we allows the exchange or return of ordered items within a period of 15 days from their receipt.
The customer should contact our team via email before proceeding with the return. The products should be returned within 15 days after receipt, along with proof of purchase.
Only products that are in good condition with complete packaging will be accepted.
All items will be checked upon arrival at our facilities, and only those that meet the return conditions outlined above will be accepted for exchange or refund.
If the customer wishes to be refunded, please note that:
The refund will be made via bank transfer. Shipping costs to our facilities are borne by the customer. The refund will only be processed after a detailed verification of the returned products.
Yes! What you see is what you get.We ensure that our photos reflect thetrue colors and designof our jewellery, so there are no surprises when it arrives.
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